Globe Asia

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60
Companies to Watch
Service
Excellence,
Diversified
Products,
Sustainable
Growth
Sompo Insurance Indonesia, a subsidiary of Sompo
Holdings, has more than 40 years’ experience in
serving clients with a wide range of personal or
corporate needs.
Sompo Holdings, established in 1887 as Tokyo
Fire Insurance, is a leading property and casualty
insurance company in Japan. It was recently named
the largest insurance company in retail.
Similar to other Japanese insurance companies,
Sompo has established a presence in various
countries, including Indonesia, to better serve its
clients. GlobeAsia recently met with Erick Nemitz,
who was appointed as chief executive of Sompo
Indonesia in April this year.
Nemitz, who served as Sompo Indonesia’s chief
operating officer over the past three years, has
introduced various operational innovations and
service improvements in the company.
Here is an excerpt from the interview.
What is Sompo’s core business in Indonesia?
In terms of our core business, many Japanese
insurance companies enter each country to serve
their home clients, therefore we have also established
our post in Indonesia, mainly to serve Japanese
corporate clients in the country.
However, at the beginning of 2010, we started to
gradually shift into retail, especially with the launch
of Sompo Moto Insurance in 2017. We had our first
big client, Nissan, and from this point onward we
have focused on both areas: retail and corporate.
We have to say that we are now not only serving
Japanese companies, since our book is only at 30
percent, with the rest being purely Indonesian
companies and individuals. Simply stated, we are
a member of an international Japanese insurance
group, but we are an Indonesian insurance company.
By eko Prasetyo
What are your main targets in Indonesia?
It is important to cover the whole market, where we
are trying to provide the best service to any of our
channels in all sectors, but also to our clients. We
see that both the corporate and retail segments are
important, especially with the size of the market in
this country. We see immense growth potential in
the retail market, especially in areas such as health
and travel insurance. However, our strongest position
is also in traditional insurance products such as car
insurance and so on.
Most importantly, we aim to provide the right
products and services to our customers. So in my
opinion, success is purely determined by our efforts
to provide the right products, services and solutions.
We see ourselves as a solution provider and an outlet
of risk protection, be it for our clients’ corporate or
personal risks.
Another element we also provide is additional
services for our partners’ products. An example is
moh. defrizal